We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.
What is your Policy on Returns/Exchanges/Refunds?
Our policy here at RBeckerArt, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
RETURNS AND REFUNDS
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact email@example.com
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact firstname.lastname@example.org as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
How can I keep up with your new work?
Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.
You can follow us on our social media pages as we are constantly posting about new work!
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